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Source : Seattle Times
Internal Amazon documents shed light on how company pressures out 6% of office workers
Amazon’s downtown Seattle campus early last year. (Amanda Snyder / The Seattle Times)
Amazon systematically attempts to channel 6% of its office employees out of the company each year, using processes embedded in proprietary software to help meet a target for turnover among low-ranked office workers, a metric Amazon calls “unregretted attrition,” according to internal company documents seen by The Seattle Times.
The documents underscore the extent to which Amazon’s processes closely resemble the controversial management practice of stack ranking —in which employees are graded by comparison with each other rather than against a job description or performance goals — despite Amazon’s insistence that it does not engage in stack ranking. The documents also highlight how much of Amazon’s human resources processes are reliant on apps and algorithms, even among the company’s office workforce.
And they provide the most detailed picture yet of how Amazon uses performance improvement plans to funnel low-ranked employees out of the company. The company expects more than one-third of employees on performance improvement plans to fail, documents show. Amazon has previously said that its performance improvement plans aren’t meant to punish employees.
The policies described in the documents reviewed by The Seattle Times apply to the company’s office workforce, who comprise a minority of Amazon’s roughly 950,000 U.S. employees. Amazon’s warehouses replace workers much more frequently, The New York Times has reported: Before the pandemic, annual turnover rates at Amazon warehouses reached 150%.
Amazon said some of the documentation reviewed by The Seattle Times was not created by the company’s central human resources team and contains outdated terminology. But it did not dispute that the documents describe Amazon’s internal policies.